Bilingual (Spanish) Branch Manager - Tops Niagara St Branch

M&T Bank•Buffalo, NY

22h•$74,600 - $124,400

About The Position

The Branch Manager oversees all activities of a branch and is accountable for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role includes personal production responsibility and leadership of the branch team to achieve annual sales and profitability goals. The Branch Manager reports to a Retail Regional Manager and is responsible for establishing and maintaining federal registration requirements under the SAFE Act. The position balances servicing existing customers with growing the business through proactive sales and outside calling. The Branch Manager builds productive partnerships across the bank and takes ownership of customer issues through resolution. The role also requires staying current on operational, product, and system changes, making sound risk-management decisions, maintaining applicable insurance licensing expectations, and meeting Business Banking Specialist expectations. Branch Managers generally have direct reporting responsibility for branch staff and exercise customary management authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. Spanish bilingual proficiency is preferred; the ability to communicate fluently in English and the specified second language may be assessed.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or demonstrated leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Precision Leadership Certified.
Ability to work with common PC software, including Microsoft Office word processing and spreadsheet software.
Life/Accident and Health Insurance licensing may be required within 18 months of starting, at the Market Manager’s discretion and based on branch need; the branch provides training for licensing within six months.
M&T Business Banking Specialist certification within 18 months of hire.
Ability to establish and maintain federal registration requirements under the SAFE Act.
Ability to stay current on operational, product, and system changes and enhancements and demonstrate sound risk-management decisions.

Nice To Haves

Bilingual in Spanish; ability to communicate fluently, verbally and in writing, with customers in English and the specified second language, with proficiency determined by assessment.
Demonstrated sales or business-development experience and success, with a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial-services product knowledge.
Strong organization, time-management, and prioritization skills.
Experience with the Internet and email.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves its annual goals and profitability targets.
Coach, manage performance, set priorities, and build and develop branch staff.
Identify Retail and Business Banking customer needs using M&T sales processes, tools, and resources to provide short- and long-term solutions.
Prospect proactively and grow Business Banking relationships through outreach, while building the bank’s community presence.
Conduct interviews and select employees according to the staffing model.
Model and coach customer service and needs-determination behaviors, and reinforce accountability for executing Retail strategy.
Maintain operational and consumer and business banking requirements, comply with security and control policies and procedures, prevent fraud, and protect customer assets.
Own complex account servicing and error-resolution issues, including escalations, and coach others to reduce future problems and escalations.
Engage with team members and business partners to resolve customer, service, and employee needs in a timely and accurate manner.
Independently process Business Banking loan requests up to $100,000 and bundle products and services when appropriate.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Maintain current knowledge of operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions.
Establish and maintain federal registration requirements outlined in the SAFE Act.
Maintain applicable insurance licensing expectations and meet Business Banking Specialist expectations.
Build productive partnerships with appropriate bank areas and take full ownership of customer issues until they are completely resolved.
Exercise customary managerial authority concerning staffing, appraisals, promotions, salary recommendations, performance management, and terminations.