Branch Manager (Bilingual)

World Finance•Houston North, TX

1d•Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and regulatory requirements. The Branch Manager recruits, develops, and leads a team while maintaining efficient branch operations and strong customer relationships. Bilingual English and Spanish proficiency is required. Compensation is $38,000 plus performance-based bonus opportunities. Earnings are tied to branch performance, with the opportunity to increase total compensation by growing the portfolio, driving tax production, and achieving business goals. World Finance describes opportunities for career advancement, a promote-from-within culture, performance-based earnings, comprehensive benefits, retirement and time off, paid volunteer time, and a focus on work-life balance. The company has operated since 1962 and has more than 1,000 branches across 16 states. This is an office-based role with regular in-person attendance during scheduled hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs. The work includes a combination of stationary tasks and movement around the office, frequent interaction with customers and coworkers, and occasional light handling of office materials.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Bilingual proficiency in English and Spanish.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Ability to generate business through community involvement, networking, customer referrals, and outbound calling.
Comfort working in a performance-driven environment involving customer outreach, collections, and sales.
Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to perform computer work, handle documents, and adapt to shifting priorities and deadlines.

Nice To Haves

Background leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees, holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including transporting deposits.
Maintain a professional office environment and travel locally to offsite locations and banks as required.