Bilingual Branch Manager

PNC•Union City, NJ

4d•$99,000 - $165,000•Onsite

About The Position

The Bilingual Spanish/English Branch Manager leads PNC’s retail banking branch in Union City, New Jersey. The role is responsible for branch performance, growth, customer relationships, employee engagement, and risk management. The manager leads business development and relationship activities with consumer and business clients, works with internal partners, and helps deliver an inclusive, technology-enabled, omni-channel customer experience. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The manager develops and coaches branch employees, oversees talent acquisition and onboarding, and manages performance and development. The position also manages operational, human capital, reputational, and business risks and ensures compliance with regulatory guidelines and established policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires a university or college degree and at least 3 years of industry-relevant experience.
For an operations or production environment position, typically requires 2 years of previous managerial experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking is preferred.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive branch performance, including outside business development and growth activities.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share, and deepen share of wallet.
Lead and coach a high-performing team to acquire customers, mitigate risk, develop collaborative partnerships, and promote employee engagement and positive customer experiences.
Identify client needs through proactive and reactive discovery conversations, implement appropriate solutions, and collaborate with internal business partners in a timely manner.
Use available tools and resources to execute contact-management strategies, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach employees in technology-enabled customer interactions and advice-oriented consultations that support customers’ financial well-being.
Lead problem resolution and connect customers with PNC resources to deliver a seamless omni-channel experience.
Attract, onboard, coach, and develop branch team members; set expectations and manage performance on an ongoing basis.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; exercise sound judgment to mitigate sales-practice risk and ensure regulatory and policy compliance.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.