Bilingual Branch Sales Manager

Purpose Financial•Buena Park, CA

1d•Onsite

About The Position

Advance America is seeking a performance-based Branch Sales Manager responsible for the effective operation and continued growth of an assigned branch, with direction from the DDO. The role works to increase branch performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The manager ensures branch team members are trained in company procedures, policies, products, and programs, and has a strong focus on sales, marketing, and training. The position oversees branch operations and financial goals, evaluates analytics and operational results to identify opportunities, and supports compliance with applicable laws and company standards. It also leads branch marketing efforts, customer relationships and experience, team development and recruiting, and training on operational procedures, products, and systems. The role requires travel within the division for responsibilities such as marketing, collections, staffing, special events, and banking.

Requirements

High school diploma or equivalent.
Working knowledge of profit and loss (P&L), sales, collections, and cost-control measures.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the United States; and able to complete applicable post-offer screens, including criminal background, motor vehicle record, credit check where required by state law, and reference checks.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.
Ability to meet the stated physical requirements, including prolonged standing or sitting, walking, bending, squatting, kneeling, pushing and pulling, reaching, twisting, lifting, driving, typing, travel, and housekeeping or cleaning tasks.

Nice To Haves

Spanish bilingual ability.
Some college education.
Two years of prior management experience.
Two years of leadership experience, including sales leadership.
Equivalent operational and/or leadership experience may be considered in lieu of stated requirements.

Responsibilities

Communicate the Company’s vision and strategies to branch team members and establish and communicate division goals and objectives.
Manage financial goals, use analytics to identify opportunities to improve financial results, and review branch operations for potential profit-margin improvements.
Provide training and guidance in operations and sales leadership, ensuring procedures for banking, collections, audits, and company policies and standards are followed.
Ensure compliance with federal, state, and local laws and work with Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, train, and develop branch team members to meet objectives.
Lead sales, team coaching and development, and efforts to improve branch profitability and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor and measure customer satisfaction.
Take the lead on case management for delinquent accounts.
Train team members on the Customer Choice - One Company/One Customer approach and the omnichannel experience.
Instruct the branch on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.