Bilingual Branch Manager

PNC Bank•Union City, NJ

3d•Onsite

About The Position

PNC is hiring a Bilingual Spanish/English Branch Manager for its retail banking organization, based at the Bergenline branch in Union City, New Jersey. This is an in-office role. The manager leads branch planning and execution, sales and business development, customer relationships, team performance, and operational risk management. The role also delivers a proactive, differentiated client experience and supports customers’ financial well-being through advice, solutions, and technology-enabled interactions. The Branch Manager builds and develops a high-performing team through attraction, onboarding, coaching, performance management, and talent development. The position is responsible for achieving branch performance goals, growing consumer and business relationships, ensuring regulatory and policy compliance, and managing operational, human-capital, reputational, and business risks. Candidates must be able to serve as a Notary Public in the applicable state. Spanish speaking is preferred.

Requirements

Typically, a university or college degree and at least 3 years of industry-relevant experience.
For an operations or production environment position, typically 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability.
Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.

Responsibilities

Plan and execute branch priorities to drive all aspects of branch performance, including outside business development and growth activities.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, market share, and share of wallet.
Lead and coach a high-performing team to acquire customers, mitigate risk, develop collaborative partnerships, and promote employee engagement and positive customer experiences.
Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
Execute the contact management strategy using available tools and resources, including routine outbound calls and in-person meetings.
Meet regularly with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach employees to engage customers in technology-enabled interactions and provide solutions and advice that support customers’ financial well-being.
Lead effective problem resolution and connect PNC resources to deliver a seamless omnichannel customer experience.
Attract, onboard, coach, and develop branch team members, making talent development a priority.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human-capital, reputational, and business risks; use sound judgment to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.