Branch Manager (Bilingual)

World Finance•Houston, TX

20h•Onsite

About The Position

The Branch Manager is responsible for driving branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management in a performance-driven environment. The role generates new business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections efforts; and ensures compliance with company policies and regulatory requirements. The Branch Manager also recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships. Compensation is $38,000 plus performance-based bonus opportunities. Total compensation may increase with branch growth, portfolio performance, tax production, and achievement of business goals. Bilingual English and Spanish proficiency is required. World Finance describes career advancement opportunities, a promote-from-within culture, performance-based earnings, benefits, retirement and paid time off, community involvement, and predictable schedules. The company has operated since 1962 and provides personal loans, tax services, and credit-building solutions through more than 1,000 branches across 16 states. The role is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours or weekend work and local travel to offsite locations and banks may be required. The work involves frequent customer and coworker interaction, computer and document handling, movement around the office, and occasional light lifting, pushing, or pulling of materials generally up to 30 pounds. The environment is fast-paced, with shifting priorities and deadlines.

Requirements

Bilingual in English and Spanish.
High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
Ability to perform required bank runs and transport deposits independently.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to perform computer work, handle documents, and manage shifting priorities and deadlines.
Ability to meet the physical and environmental requirements of the role, including occasional lifting, pushing, or pulling of office materials generally up to 30 pounds.
Regular in-person attendance during scheduled work hours.

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Recruit, develop, and lead a high-performing team while maintaining efficient branch operations and strong customer relationships.
Perform required bank runs, including transporting deposits, independently without relying on non-employees for transportation.