Bilingual Branch Sales Manager

Purpose Financial•San Diego, CA

2d•Onsite

About The Position

The Branch Sales Manager (BSM) is responsible for the effective operation and continued growth of an Advance America branch, with direction from the DDO. This performance-based role is measured by branch results and focuses on increasing performance, productivity, profitability, sales, and market share. The BSM ensures team members are trained in company procedures, policies, products, and programs, and promotes employee engagement, teamwork, and job satisfaction through coaching and development. The role oversees branch operations and financial goals, uses analytics to identify opportunities to improve profitability, and ensures compliance with company standards and applicable laws. The BSM leads marketing initiatives, builds customer relationships, monitors satisfaction, supports delinquent-account case management, and recruits, coaches, evaluates, and develops branch employees. The position also requires travel within the division for responsibilities such as marketing, collections, staffing, events, and banking.

Requirements

High school diploma or equivalent required.
Working knowledge of profit and loss (P&L), sales, collections, and cost-control measures.
Ability to coach and develop others and provide sales leadership.
Ability to understand and ensure compliance with policies, procedures, and laws governing the company’s industry and products.
Ability to develop and maintain business relationships at all levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, or 19 in Alabama, eligible to work in the United States, and able to complete post-offer screening, including criminal background, motor vehicle record, and reference checks, and a credit check where required by state law.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.
Ability to meet the role’s physical requirements, including prolonged standing or sitting; walking, bending, squatting, kneeling, pushing, pulling, reaching, twisting, typing, housekeeping and cleaning, frequent lifting of less than 10 pounds and occasional lifting of up to 20 pounds, and travel to work locations.
Two years of leadership experience, including sales leadership, is stated in the knowledge requirements.

Nice To Haves

Bilingual Spanish.
Some college.
Two years of prior management experience preferred.

Responsibilities

Communicate company vision, strategies, goals, and objectives to branch team members.
Manage branch financial goals and use analytics to identify opportunities to improve the branch’s financial position and profit margin.
Review branch operations and ensure banking, collections, audits, and other company procedures and standards are followed.
Train and guide employees in operations, sales leadership, marketing, customer experience, company policies, products, programs, and computer systems.
Ensure compliance with federal, state, and local laws, company policies, and best practices, and work with Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train employees in competitive market analysis and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, and develop branch employees, and provide leadership to support sales, engagement, teamwork, profitability, and growth.
Collaborate with the Division Director to build a strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor and measure customer satisfaction.
Lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Assist the DDO with implementing new or revised procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner and develop employees to meet branch, division, and company objectives.
Travel within the division for marketing, collections, staffing coverage, special events, and banking responsibilities.