Branch Manager (bilingual)
About The Position
The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. The role leads a small team, drives daily execution, and ensures results are consistently met. The Branch Manager coaches the team, holds coworkers accountable, and handles customer conversations related to payments when needed. The role requires leading a team and taking accountability for results; setting clear expectations and addressing performance directly; having direct conversations with customers about payments; working in a structured, metric-driven environment; and managing multiple priorities in a fast-paced setting. Successful Branch Managers coach and develop team members, address issues promptly, maintain organized daily operations, follow up consistently, and take ownership of results and improvement.
Requirements
- High school diploma or equivalent.
- Ability to work scheduled hours, including Saturdays.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment screening.
- Comfort leading a team and being accountable for results.
- Comfort holding coworkers to clear expectations and addressing performance directly.
- Comfort having direct conversations with customers about payments.
- Ability to operate in a structured, metric-driven environment and manage multiple priorities in a fast-paced setting.
Responsibilities
- Oversee the branch’s overall performance, including sales and collections.
- Lead a small team and drive daily execution toward branch results.
- Coach and develop team members to improve performance.
- Set clear expectations, hold coworkers accountable, and follow up consistently.
- Address performance issues quickly and directly.
- Handle customer conversations about payments when needed.
- Maintain structure and organization in daily operations.
- Take ownership of results and drive improvement.
Benefits
- Competitive hourly compensation with monthly bonus potential.
- Majority company-paid health, dental, and vision insurance.
- 401(k) program.
- Company-paid life and disability insurance.
- Two weeks of paid vacation, six paid holidays, two PTO days, and five sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
