Overstaff Branch Manager (Bilingual)
About The Position
World Finance is seeking an Overstaff Branch Manager (Bilingual) to provide onsite leadership and operational support to multiple branches within an assigned region. This role requires a confident communicator, strong motivator, and optimistic problem-solver who can lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals wherever needed. The position involves daily travel between branches and requires reliable transportation. Team members are compensated for authorized travel time and receive mileage reimbursement for business use of personal vehicles.
Requirements
- Must be fluent in English and Spanish
- Proven ability to lead, coach, and motivate team members to achieve results.
- Strong customer service skills and the ability to make customers and teams feel valued.
- Strategic thinker who can analyze performance and identify growth opportunities.
- A willingness to evolve, embrace change, and lead through it.
- Team-oriented mindset – ready to pitch in and help wherever needed.
- Excellent communication and interpersonal skills.
- Desire to grow in leadership and inspire others to do the same.
Nice To Haves
- Prior management or leadership experience strongly preferred.
Responsibilities
- Provide onsite management coverage and operational leadership across multiple branches as assigned.
- Facilitate excellent customer service, setting the example in every branch you support.
- Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
- Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
- Drive branch growth by promoting World Finance products and services that support customers’ financial success.
- Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
- Maintain compliance with company policies and ensure adherence to operational standards.
- Build strong relationships within the communities served and identify opportunities to grow the business.
- Foster a positive team environment that encourages engagement, accountability, and continuous improvement.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Sick days
- Vacation time
- 401(k) with company match
- Paid volunteer hours
- Profit share opportunities
- Mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
