Branch Manager (bilingual)

Texas Car Title & Payday Loan Services • Port Arthur, TX

1d

About The Position

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. This role leads a small team, drives daily execution, and ensures results are consistently met. The Branch Manager coaches team members, holds coworkers accountable, and handles customer conversations about payments when needed.

The role involves leading a team and being accountable for results, setting and reinforcing clear expectations, addressing performance directly, operating in a structured, metric-driven environment, and managing multiple priorities in a fast-paced setting. Successful Branch Managers follow up consistently, develop team members, address issues promptly, maintain organized daily operations, and take ownership of results and improvement.

The position offers competitive hourly compensation of $16.25–$17.00, plus monthly bonus potential. The schedule is a 40-hour work week, Monday through Saturday, with branch hours of 10 a.m.–6 p.m. Monday through Friday and 9 a.m.–1 p.m. Saturday. Every Sunday is off.

Requirements

• High school diploma or equivalent.
• Ability to work scheduled hours, including Saturdays.
• Valid driver’s license and reliable transportation.
• Successful completion of pre-employment screening.
• Comfort leading a team and being accountable for results.
• Comfort holding coworkers to clear expectations and addressing performance directly.
• Comfort having direct conversations with customers about payments.
• Ability to operate in a structured, metric-driven environment and manage multiple priorities in a fast-paced setting.

Responsibilities

• Oversee overall branch performance, including sales, collections, and team development.
• Lead a small team and drive daily execution to meet results.
• Coach and develop team members to improve performance.
• Hold coworkers accountable to clear expectations and follow up consistently.
• Address performance issues directly and promptly.
• Handle customer conversations related to payments when needed.
• Maintain structure and organization in daily operations.
• Take ownership of results and drive improvement.
• Manage multiple priorities in a fast-paced, metric-driven environment.

Benefits

• Monthly bonus potential.
• Majority company-paid health, dental, and vision coverage.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation.
• Six paid holidays.
• Two PTO days.
• Five sick days.
• Every Sunday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED