Assistant Branch Manager - Bilingual

Woodforest National Bank•La Marque, TX

10h

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position is full-time. You may be expected to support nearby branches within approximately 45 miles as business needs require. The working conditions involve standing most of the time, with possible walking, moving, bending, stooping, or brief periods of sitting, and occasionally lifting and carrying items up to 30 lbs. You must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

Fluency in English and Spanish.
High school diploma or equivalent.
One of the following: 3 years of relevant and transferable sales and/or customer service experience; an associate degree and 2 years of such experience; or a bachelor’s degree and 1 year of such experience.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs, with demonstrated reliability.
Proactive approach to seeking business outside the branch and comfort with outside sales.
Ability to accept direct coaching and feedback.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and team members.
Ability to learn products, services, policies, procedures, and regulatory guidelines, and participate in a sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, including prioritizing and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support retail growth, deposit performance, customer acquisition, and branch operations.
Drive individual and team contributions to sales goals through customer engagement, referrals, and marketing efforts.
Ensure compliance with policies, procedures, audits, and cash controls.
Engage customers professionally, resolve concerns, and deliver a consistent, high-quality experience across teller, platform, and digital interactions.
Coach team members to identify customer needs and recommend appropriate retail banking products and services.
Promote technology-forward retail banking experiences for customers and team members.
Participate in community engagement and retail marketing, and build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, protect customer confidentiality and privacy, and foster trust, transparency, and respect within the team.
Model performance and customer experience expectations; coach and mentor team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.