Bilingual Assistant Branch Manager
About The Position
The Bilingual Assistant Branch Manager helps Regional Finance deliver personal, consistent service to customers in its branches and by phone. The role focuses on achieving individual and branch loan sales targets, building customer relationships across the loan lifecycle, making informed lending decisions, and supporting team development. It also manages early-stage delinquent consumer loan accounts and ensures lending activities are accurate, compliant, and operationally sound. This is an on-site role serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM; occasional Saturdays and late evenings may be required based on business needs. Base pay is $19.00 to $28.00 per hour, depending on skills and experience. Top performers can earn up to $72,640 per year in total compensation, including bonus; the bonus program offers up to an additional $1,200 per month based on individual and team performance.
Requirements
- At least 3 years of experience in a performance-driven sales environment.
- Ability to handle cash payments.
- High school diploma or equivalent.
- Valid driver's license and reliable, insured transportation.
- Bilingual in Spanish and English.
Nice To Haves
- Associate or bachelor's degree.
Responsibilities
- Exceed individual and branch-level loan sales targets through proactive customer outreach and follow-up.
- Build and maintain customer relationships throughout the full loan lifecycle and recommend tailored financial solutions.
- Assist in training and coaching new team members.
- Apply credit underwriting techniques and sales tools to support informed lending decisions.
- Manage early-stage delinquent consumer loan accounts that are 1–30 days past due through outbound calls, texts, and emails; work with borrowers on payment arrangements, extensions, or other approved solutions.
- Ensure compliance, accuracy, and operational excellence in lending activities.
- Educate customers clearly about loan terms and optional products so they understand their options.
- Multitask and adapt to the demands of the role to provide timely, efficient service.
Benefits
- Health insurance, including prescription coverage.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- 401(k) plan with up to 4% matching contributions.
- 17 PTO days plus company holidays.
- G.O.A.L. Training Program to prepare top-performing Assistant Managers for Branch Manager positions.
- Optional, employee-funded Caring About Regional Employees (C.A.R.E.) Fund for team members facing severe emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
