Assistant Branch Manager - Bilingual

Woodforest National Bank•Houston, TX

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you are a key leader supporting the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. You will support branch sales, deposit performance, customer acquisition, and service quality; maintain compliance with policies and regulatory requirements; and participate in community engagement and retail marketing. You will mentor and support team members, assist with scheduling and workflow, and perform branch servicing duties as needed. The role is full-time. Travel may be expected to nearby branches within approximately 45 miles as business needs require.

Requirements

Fluency in English and Spanish.
High School Diploma or equivalent.
Three years of relevant and transferable sales and/or customer service experience; alternatively, an Associate’s degree and two years of relevant experience, or a Bachelor’s degree and one year of relevant experience.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs and demonstrated reliability.
Ability to seek business outside the branch and comfort with outside sales.
Ability to accept direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, ability to prioritize and multitask in a fast-paced environment, and attention to accuracy and detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset and support retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through customer engagement and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend relevant retail banking products and services.
Help ensure consistent service across teller, platform, and digital interactions, and promote technology-forward retail banking.
Participate in community engagement and retail marketing activities and build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership to execute outreach aligned with community needs and branch goals.
Uphold ethical standards, protect customer confidentiality and privacy, and foster trust, transparency, and respect within the team.
Serve as a visible leader and role model, reinforcing expectations for performance, behavior, and customer experience.
Coach, mentor, and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.