Assistant Branch Manager I
About The Position
Banner Bank is hiring an Assistant Branch Manager to help lead the branch’s daily operations and foster a supportive, service-driven environment for clients and team members. The role includes coaching, developing, and empowering teller staff and guiding clients toward financial solutions that support their goals. The Assistant Branch Manager helps ensure the branch operates smoothly, efficiently, and carefully, and serves as acting manager when the Branch Manager is absent. The position oversees daily financial transactions, supports sales, operations, and client service, and reinforces policies and procedures to minimize risk and support strong audit results. It also involves engaging clients in proactive financial conversations, making tailored recommendations, referring clients to other business partners when appropriate, and resolving account questions and issues. The role requires an in-depth understanding of operational processes, compliance requirements, and security standards. Travel is up to 20%.
Requirements
- High school diploma or GED.
- Six or more years of retail banking experience.
- Experience in a supervisory or management role leading a project, process, or team.
- Ability to lift and move up to 25 pounds.
Nice To Haves
- Extensive knowledge of retail banking products, policies, procedures, and systems.
- Confidence navigating complex accounts and experience with consumer and QuickStep lending.
- Strong client service and relationship-building skills, including communication in person, by phone, and via email.
- Effective selling, cross-selling, and referral abilities to support branch growth.
- Problem-solving and negotiation skills, and ability to interpret client financial information.
- Experience in a financial sales-oriented role and interest in helping clients find suitable solutions.
- Equivalent combination of education and experience may be considered in lieu of a degree.
Responsibilities
- Oversee processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
- Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
- Support operational tasks and ensure they are completed accurately and on time.
- Follow and reinforce policies and procedures to minimize risk and support strong audit results.
- Engage clients in proactive financial conversations using the Banner Way process and tools.
- Present tailored recommendations aligned with each client’s financial needs and goals.
- Refer clients to other business partners when additional expertise is needed.
- Answer questions, troubleshoot client account issues, and ensure prompt resolution.
- Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
- Serve as acting manager in the absence of the Branch Manager.
Benefits
- Annual incentive potential
- Medical, dental, and vision benefits
- Long-term disability, short-term disability, and life insurance
- Paid vacation time
- Paid sick time
- 11 company-paid holidays
- 401(k) with up to 4% match
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
