Assistant Branch Manager I
About The Position
BayCoast Bank is hiring an Assistant Branch Manager for its Dartmouth Street Branch in South Dartmouth, Massachusetts. The role partners with the Branch Manager to lead branch operations, develop staff, deliver exceptional customer experiences, drive growth, and contribute to the community. It is an opportunity for a banking professional to advance their leadership career. The Assistant Branch Manager supervises, coaches, and develops staff; supports training, performance management, and career development; and helps create a positive, team-oriented environment. The role serves customers, resolves complex issues, provides financial solutions, and builds customer relationships. It also supports business development through referrals and community engagement, oversees daily operations when the Branch Manager is absent, and helps maintain compliance, security, cash-handling controls, and audit readiness. The position collaborates with leadership to meet branch goals and support strategic initiatives and continuous improvement.
Requirements
- Leadership and supervisory experience.
- Strong customer service and relationship-building skills.
- Experience in banking, lending, or financial services.
- Proven ability to meet goals and drive results.
- Strong communication and problem-solving skills.
- Knowledge of banking products and services.
- NMLS registration, or ability to obtain and maintain registration.
- Ability to lift up to 50 lbs.
- Reliable transportation for travel between locations.
Nice To Haves
- Bilingual ability.
Responsibilities
- Supervise, coach, and develop branch staff.
- Support staff training, performance management, and career development.
- Foster a positive, team-oriented environment.
- Deliver outstanding customer service as a representative of the branch.
- Resolve complex customer issues and provide financial solutions.
- Build and deepen customer relationships.
- Identify referral opportunities across banking, mortgage, and financial services.
- Participate in community outreach and networking.
- Oversee daily branch operations in the Branch Manager’s absence.
- Ensure compliance with policies, procedures, and regulations.
- Monitor cash handling, security, and audit readiness.
- Partner with leadership to meet branch performance goals.
- Support strategic initiatives and continuous improvement.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
