Assistant Branch Manager I (Floating)

Marquette Savings Bank•Erie, PA

About The Position

The Assistant Branch Manager (Floating) assists the Branch Manager with the overall operations of the branch. The position requires knowledge of banking practices, procedures, products, and services, along with continued development of knowledge of risk management, state and federal regulatory requirements, and personnel principles and practices. The employee provides backup for Branch Manager duties when the manager is absent or as assigned. The role supports branch profitability and growth, lending, employee leadership and development, regulatory compliance, customer service, and community outreach. The employee may supervise 10 or fewer employees and may provide backup support for other branch positions.

Requirements

College degree, or high school diploma or equivalent, and at least 5 years of banking experience.
Broad knowledge of the bank’s products and services.
Complete understanding of regulatory compliance.
General knowledge of the Bank Secrecy Act/USA Patriot Act, privacy laws and regulations, and consumer protection lending laws and regulations, including Fair Lending laws and regulations (Equal Credit Opportunity Act, Regulation B, Community Reinvestment Act, and Home Mortgage Disclosure Act), Truth-in-Lending Act, Real Estate Settlement Procedures Act, and Flood Disaster Protection Act.
General knowledge of information security, including safeguarding confidential customer information, understanding bank information-security policies, and maintaining network safety.
Thorough knowledge of Marquette products and services and the ability to apply that knowledge to resolve customer problems effectively.
Comfort and proficiency with the sales process to cross-serve customers and develop new customer relationships.
Ability to read and interpret safety rules, instructions, and procedure manuals.
Ability to speak effectively with employees of the organization.
Ability to use standard office equipment and working knowledge of standard office computer operating systems and programs.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to handle positive and negative correspondence regarding accounts and demonstrate a high level of decision-making.
Ability to occasionally lift and/or move up to 25 pounds.

Responsibilities

Perform duties and tasks assigned by the Branch Manager.
Back up Branch Manager duties during the manager’s absence or as assigned.
Help ensure branch profitability and growth in line with budget expectations, including market share growth, new business generation, business banking referrals, customer retention, expense control, loan and deposit portfolio growth, and cross-serving.
Serve as a mortgage lender and support growth in loan volume and portfolio value while ensuring accurate loan processing and documentation, acceptable delinquency rates, and lending compliance.
Monitor and analyze branch activity to help ensure branch and employee goals are met.
Manage employees and ensure safe and appropriate staffing coverage for branch needs.
Foster a welcoming environment for customers and employees, and encourage employee growth and development.
Provide leadership in decision-making and promote adherence to bank policies, procedures, product and service knowledge, and expected work habits.
Complete required employee performance evaluations.
Participate in branch personnel decisions, including hiring, disciplinary action, and terminations.
Participate in training, ensure employees complete required training, and encourage optional training.
Communicate regularly with the Branch Manager and attend required bank meetings.
Lead regular staff meetings, including meetings on employee sales initiatives.
Ensure customer service meets bank standards, including resolving complaints.
Conduct community outreach and service, including board service, volunteerism, and hosting in the bank’s suite.
Provide backup support for duties of other branch positions as needed.
Perform other duties as assigned.