Assistant Branch Manager I

SiteOne Landscape Supply•Plymouth, MN

About The Position

The Assistant Branch Manager supports the Branch Manager in achieving excellence across branch operations, including inventory management, team development, customer value, and overall financial performance and growth. The role helps foster a positive, safe, collaborative environment and supports associates through onboarding, training, and coaching. The Assistant Branch Manager also monitors performance metrics, promotes customer success, and supports implementation of emerging technologies and new ways of working. SiteOne Landscape Supply is a national distributor of landscaping products serving green industry professionals across the United States and Canada. The company emphasizes customer experience, associate development, safety, teamwork, and continuous improvement.

Requirements

High school or secondary diploma or equivalent required.
Demonstrated exceptional customer service to SiteOne customers.
Ability to respond to and resolve more complex questions and issues using experience and knowledge of products and the customer base.
Ability to identify and capitalize on opportunities to grow sales with current and potential customers.
Understanding of the sales and operations planning process.
Excellent communication, customer service, and leadership skills.
Willingness to learn and adopt new technologies and ways of working, and encourage others to do so.
Working knowledge of accounting fundamentals.
Knowledge of market preferences, competition, regulations, and trends.

Nice To Haves

1 to 3 years of experience in retail nursery, irrigation, and/or the landscape industry.
1 to 3 years of managerial experience, including leadership, issue management, motivation, and team building.
Higher education degree preferred.

Responsibilities

Create a positive environment for branch associates that encourages teamwork in alignment with SiteOne DNA.
Partner with the Branch Manager to onboard, train, and coach branch associates.
Train and coach branch associates in customer value best practices and foster a culture focused on customer success.
Promote an incident-free environment by emphasizing safety and leading by example.
Encourage a strong safety culture through workplace organization, training, and execution of policies.
Monitor key performance metrics to assess daily, weekly, and monthly progress and track improvement initiatives.
Work with the Branch Manager to review performance metrics and track progress.
Partner with leadership and Field Support to understand the impact of emerging technologies and new ways of working on business performance, and support their implementation.