Bank Manager Jobs

About The Position

Requirements

• Possesses and maintains a comprehensive knowledge of applicable state and federal regulations relating to collections, including but not limited to FDCPA, UDAAP, FCRA, SCRA as well as bankruptcy laws.
• Strong knowledge of residential properties and consumer collateral.
• Strong knowledge of foreclosure, repossession and bankruptcy processes.
• Ability to analyze the most complex financial and legal documents.
• Ability to understand complex financial transactions and provide guidance or alternatives, as appropriate.
• Ability to effectively communicate acceptable credit structures to lenders and customers.
• Excellent written communication skills.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plain and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient in Microsoft Office products including Excel, Word and Outlook.
• Ability to learn other banking software as needed.
• Bachelors degree and a minimum of five years’ experience in retail and/or residential mortgage banking or collections or equal education and/or experience, required.
• A minimum of three years’ experience in a management role is required.
• Strong knowledge of all applicable state and federal regulations including the CFPB guidelines is required.
• Prior experience in originating, servicing and/or collecting GSE accounts (SBA, Freddie Mac, FHA, Fannie Mae, etc.) is required.
• A thorough knowledge of credit underwriting and collection practices, and the ability to effectively negotiate appropriate strategies with borrowers is required.

Nice To Haves

• Department head experience is a plus.

Responsibilities

• Managing the collection activities and workflow for both active and charged off loans within the bank’s retail (consumer) loan and residential mortgage portfolios.
• Providing guidance and leadership to department personnel.
• Overall administration of a portfolio of delinquent consumer, personal and residential real estate loans while strictly adhering to all bank, state and federal policies and regulations.
• Working closely with Bank management, applicable staff and legal counsel to protect the Bank's interests and ensure compliance with all applicable laws and regulations.
• Ensuring that the Bank's policies and procedures are compliant.
• Ensuring adherence to stated timelines throughout the collection, foreclosure and loss mitigation process to ensure CFPB compliance.
• Developing a working knowledge of mortgage loan servicing requirements and regulations including loss mitigation options.
• Ensuring that all required actions/steps are taken by collection and support personnel prior to an account being assigned to legal counsel.
• Developing and implementing credit administration strategies to minimize the Bank's potential loss.
• Discussing issues with supervisor, other management personnel, and/or legal counsel to develop strategies and solutions.
• Documenting loan files appropriately with respect to the action taken and pertaining to each assigned account.
• Identifying and analyzing various types of collateral to determine an action plan for liquidation.
• Providing leadership for department personnel to determine proactive collection strategies including stalled accounts.
• Taking ownership of accounts which require management attention.
• Consulting with management on loan specific situations that require further attention.
• Setting clear performance expectations, productivity standards, and quality benchmarks, while fostering a culture of professionalism, accountability and customer respect.
• Conducting work quality audits of random accounts for department personnel to ensure all accounts are worked in accordance with bank policy, including documentations, contact attempts and escalation procedures.
• Reviewing and approving files for actions including repossessions, foreclosures, non-accrual and charge-off.
• Reviewing loan modification and/or loss mitigation packages and supporting documents for completeness and, if appropriate, for compliance with CFPB servicing guidelines.
• Assisting staff and borrowers in understanding and implementing workout options including discussion of modifications; assist staff with follow-up actions required of the borrower to obtain the loss mitigation and/or workout option.
• Ensuring strict adherence by collection personnel to stated timelines throughout the collection and loss mitigation processes.
• Analyzing loan collateral files, identifying issues, developing the appropriate strategies and ensuring follow-up on progress or promised actions.
• Developing and maintaining department processes, policies and procedures.
• Providing first line risk management assessment.
• Communicating and escalating collection issues through all levels of senior management.
• Other duties as may be assigned.