Bank Manager Jobs

About The Position

Requirements

• Bachelor's degree.
• Eight years of work experience in Institutional Services or related financial services areas.
• Strong interpersonal, written, and verbal communication skills.
• Strong presentation skills in client and sales situations.
• Effective problem-solving and analytical skills.
• Strong relationship-management and collaboration skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

• A major in Finance, Accounting, Economics, or Business Administration.

Responsibilities

• Cultivate consultative relationships with C-suite and senior management decision-makers at assigned institutional clients.
• Follow the defined service and engagement model and document client interactions promptly in the CRM system.
• Use customer feedback to drive and maintain client engagement.
• Apply knowledge of FTIS products and services to expand existing relationships through cross-sales.
• Advocate for the FTIS mission, value propositions, and points of differentiation.
• Analyze financial services industry and client-specific trends to advise clients.
• Develop and close cross-sell opportunities using the Consultative Selling Process, meet assigned annual sales goals, and document progress in the CRM pipeline.
• Work with Institutional Sales Officers on new business development, including prospect meetings and sales presentations.
• Build internal relationships across Fifth Third to support the One Bank strategy and consultative sale of the bank's financial products and services.
• Manage client documentation, pricing, profitability, and fee structures in accordance with approved schedules and guidelines.
• Coordinate implementation of new products, services, and client relationships with internal and external parties; resolve issues promptly and meet deadlines and project plans.
• Partner with the client service team to meet compliance and documentation requirements under fiduciary policies and other bank policies and procedures.
• Ensure timely and accurate annual administrative file reviews with the client service team.
• Retain clients by working with the client service team to deliver high service and client standards.
• Schedule, prepare, and facilitate client service and investment reviews in accordance with engagement guidelines, and document interactions in the CRM system.
• Review, approve, and monitor fee invoices for accurate billing and timely client payment.
• Partner with Middle Office Representatives and Client Service Managers to improve client satisfaction, profitability, and operational efficiency.
• Partner with Client Service Managers and other FTIS personnel to support clients holistically.
• Represent Fifth Third Bank in civic, government, community, charitable, banking, and professional organizations to develop contacts and business opportunities and promote the bank's image.
• Mentor Client Service Managers, less-tenured Relationship Managers, and other FTIS personnel.
• Participate in special projects and perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.