Assistant Branch Manager

Rosedale Bank • Arbutus, MD

1d • $27 - $29

About The Position

Rosedale Bank is seeking an enthusiastic, customer-focused Assistant Branch Manager to help lead its Arbutus Branch. Working alongside the Branch Manager, this role supports daily branch operations, develops team members, delivers exceptional customer experiences, and contributes to the branch’s sales, service, and growth goals. The position is suited to a banking professional interested in leadership and working for a community-focused organization.

Requirements

• High school diploma or equivalent.
• 2–5 years of previous retail banking experience.
• Strong customer service and relationship-building skills.
• Ability to coach, motivate, and develop employees.
• Excellent communication and problem-solving abilities.
• Strong operational and organizational skills.
• Commitment to delivering an outstanding customer experience.
• Initiative and ability to sell and cross-sell products and services to build and deepen customer relationships.
• Ability to remain standing for long periods, approximately 50% of the time.
• Ability to move about inside the office occasionally to access file cabinets, office machinery, and other areas.
• Ability to bend to access the coin vault, ATM, and night drop.
• Ability to work at other branch locations based on business need.
• Ability to work a schedule that includes evenings and weekends, with flexibility during the week.
• Ability to lift up to 60 pounds.

Nice To Haves

• College coursework.
• Supervisory, management, or leadership experience.

Responsibilities

• Assist in leading the day-to-day operations of the branch.
• Coach, mentor, and develop branch employees to achieve service and performance goals.
• Foster a positive, customer-first culture focused on relationship building and exceptional service.
• Support business development efforts through customer engagement and referral generation.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Assist with scheduling, performance management, and workflow coordination.
• Resolve customer concerns and provide support for complex transactions.
• Partner with the Branch Manager to drive branch growth and overall performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED