Assistant Branch Manager

Eastern Bank•North Andover, MA

8d•$28 - $35

About The Position

The Assistant Branch Manager works in conjunction with the Branch Manager to proactively sell the Bank’s products and services to existing customers and prospects, support the platform team’s sales efforts, ensure superior customer service, and assist with daily branch operations. The role supports the Branch Manager in leading and developing the team to achieve results. Under general direction, the incumbent balances policy and procedures when making decisions intended to benefit both the Bank and the customer, and seeks guidance when policies are unclear or situations are unfamiliar.

Requirements

Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn, retain, and build knowledge of the Bank’s products and services.
Ability to develop an understanding of banking business fundamentals, including how banks earn money and what makes products profitable.
High school diploma or equivalent.
1–2 years of supervisory experience required; experience in a retail banking environment is strongly preferred.
A history of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

2–4 years of retail banking experience preferred.

Responsibilities

Assist with the daily management of a banking office under the general direction of the Branch Manager.
Meet personal sales goals and guide platform staff sales activities toward branch goals; coach sales staff through sales and service sessions.
Use knowledge of the retail incentive plan and business loans to coach staff toward success.
Manage daily branch operations, including overdraft management, vault management, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels within the branch in accordance with established guidelines.
Act as manager on duty when the Branch Manager is away from the office.
Apply policy to routine management matters in the absence of the Branch Manager.
Prepare and deliver subordinate performance appraisals as directed by the Branch Manager.
Gain and maintain a full understanding of the teller function.
Balance Bank policies and procedures when making decisions for the Bank and customers, and seek guidance on ambiguous policies or unfamiliar situations.