Assistant Branch Manager

Ameris Bank • Palm Coast, FL

11d

About The Position

The Assistant Branch Manager is responsible for customer service fulfillment and operational excellence within a bank branch. The role oversees lobby management, teller-line and branch operations, resolves complex customer service matters, determines policy exceptions within authorized limits, and ensures compliance. The Assistant Branch Manager coaches, motivates, and evaluates employees; supports branch sales and service objectives; and represents the bank in business development and community activities. The position may perform branch sales and service functions and provide backup support to other branches as needed.

Requirements

• At least 3 years of retail banking experience.
• Supervisory, leadership, or mentorship experience.
• Branch operations experience.
• Cross-selling experience.
• Bachelor’s degree in business or a related field, or equivalent education and related experience.
• Ability to develop and maintain collaborative relationships as a motivated team player.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency with Google Docs and Microsoft Office products.

Nice To Haves

• Sales management experience.
• Consumer credit experience.

Responsibilities

• Supervise branch operations, including the lobby and teller line; establish staffing schedules, perform audits, evaluate employee performance, and monitor compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate a team.
• Optimize use of resources to meet branch operational needs.
• Demonstrate sales strategies to attract, expand, and retain customer relationships, and guide the team toward sales objectives through action planning.
• Oversee the branch customer experience by assessing feedback, identifying improvement opportunities, and researching and resolving complex problems.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk, or exposure.
• Conduct regular vault and teller cash audits and document them properly.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Meet branch objectives and sales and service objectives established by leadership.
• Perform branch sales and service functions as needed.
• Develop and maintain collaborative relationships, coach and mentor employees, and retain a high-performing team.
• Practice ethical sales behaviors in accordance with the bank’s Core Values of Integrity and Honesty.
• Act in the customer’s best interest when offering additional products and services.

Benefits

• Medical, dental, and vision insurance; the bank absorbs a major portion of healthcare costs, with coverage eligibility beginning the first of the month following 30 days of employment.
• Life insurance at no additional cost.
• Accidental death and dismemberment coverage.
• Long-term disability coverage.
• Paid sick and vacation leave.
• 11 holidays.
• Volunteer/service day.
• Employee stock purchase plan.
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions.
• Flexible spending accounts.
• Health savings account.
• Health reimbursement arrangement.
• Supplemental life and other insurance plans.
• Identity theft protection.
• Pet insurance.
• Legal insurance.
• Employee assistance program.
• Employee advocacy program.
• Entertainment discounts through Tickets at Work.
• AT&T employee discount.
• Wellness discounts for medical premiums and other rewards.
• Employee referral incentive.
• Education assistance.
• Employee Resource Groups.
• Free interest checking.
• Free safe deposit box.
• Free money orders, travelers’ checks, and cashier checks.
• Discount on mortgage origination fee.
• Free online banking and unlimited online bill payment.
• Employee banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level