Assistant Branch Manager

Bluestone Bank • East Bridgewater, MA

11d • $30 - $34

About The Position

Under the direction of the Branch Manager, the Assistant Branch Manager helps oversee branch operations to ensure customer needs and sales goals are met in accordance with bank requirements and policies. The role manages Universal Banker training and supports staff coaching and participation in the sales program. The Assistant Branch Manager opens and closes the branch and assumes responsibility for it when the Branch Manager is absent.

The position handles and reviews a range of customer and banking transactions, resolves customer inquiries, supports compliance and branch security, and promotes bank products and services. It also assists with transaction-line coverage, customer service, and employee scheduling to ensure adequate branch coverage. The pay range is $30.00 to $34.00 per hour, with placement based on factors such as relevant education, qualifications, certifications, experience, performance metrics, and business needs.

Requirements

• Two to three years of retail banking experience, including knowledge of banking products and services.
• High school diploma or equivalent.
• Strong customer service skills and excellent written and verbal communication skills.
• Ability to deal with customers tactfully and diplomatically.
• Ability to quickly learn and properly use various software programs.
• Ability to multitask and balance multiple priorities.

Nice To Haves

• Supervisory experience is strongly preferred.

Responsibilities

• Manage the Universal Banker training program, ensure training is completed, and review progress.
• Coach, train, and encourage staff participation in the sales program.
• Open and close the branch and assume responsibility for the branch in the Branch Manager’s absence.
• Process, review, and complete transactions such as new accounts, safe deposit boxes, stop payments, CD rate exceptions, wire transfers, treasurer’s checks, debit card applications, and customer account updates.
• Maintain and process supporting records.
• Research and resolve customer inquiries and problems, following through or referring issues as appropriate.
• Conduct monthly audits of cash drawers, vault, ATM, and recyclers.
• Test alarms, maintain branch security, and maintain system access for branch staff.
• Follow applicable compliance regulations, including CTR, Truth in Savings, Regulation CC, and EFT requirements.
• Cross-sell and refer bank products and services, including Wealth Management, Trust & Investments, Mortgages, Commercial services, Bluestone Bank Partners, Merchant Service, Payroll, and Credit Cards.
• Assist on the transaction line when needed and meet applicable standards and expectations.
• Lead and participate in the delivery of prompt and courteous customer service.
• Schedule branch employees while ensuring appropriate coverage.
• Assume additional responsibilities as requested.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical coverage with deductible reimbursement, dental, and vision coverage.
• Employer matching 401(k) plan.
• Training and professional development opportunities, including tuition reimbursement.
• Paid time off.
• Paid volunteer hours.
• 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED