Assistant Branch Manager

Woodforest National Bank•Ohio, Oregon, OH

12d

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role involves executing retail sales and marketing strategies, coaching team members, and ensuring consistent delivery of the Woodforest Experience. The Assistant Branch Manager is a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position supports branch sales, marketing, customer growth, community engagement, and operational compliance. It includes mentoring and leading junior staff without typically having formal management responsibility for personnel decisions. Travel may be expected to nearby branches within approximately 45 miles as business needs require. The job is full-time.

Requirements

At least 3 years of relevant and transferable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent required.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs; reliability.
Proactive approach to seeking business outside the branch and comfort with outside sales.
Goal orientation, discipline, teamwork, and strong interpersonal skills.
Openness to direct coaching and feedback.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, and regulatory guidelines, as well as the sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
Drive individual and team contribution to branch sales goals through proactive customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through a strong personal presence, professional customer engagement, and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend appropriate retail banking products and services.
Ensure consistent, high-quality service across teller, platform, and digital interactions.
Promote a technology-forward retail banking experience for customers and team members.
Support and participate in branch-level community engagement and retail marketing activities.
Build and maintain relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards and protect customer confidentiality and privacy while meeting regulatory requirements.
Foster trust, transparency, and respect within the branch team.
Serve as a visible leader and role model for performance, conduct, and customer experience expectations.
Coach, mentor, and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and responsible stewardship of resources.
Support nearby branches within approximately 45 miles as business needs require.