Assistant Branch Manager

First National Bank Of Pennsylvania•Pittsburgh, PA

9d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports branch operations, coaches staff on sales activities, performs teller transactions as needed, and completes other related duties and projects. All employees are responsible for managing risks in accordance with F.N.B. Corporation’s risk management program and complying with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Nationwide Mortgage Licensing System and Registry Identifier; preferred, but required.

Responsibilities

Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Recommend and sell or cross-sell Bank products and services in a courteous and professional manner to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, helping conduct pre-shift sales huddles, and monitoring and measuring results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed in accordance with current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.