Assistant Branch Manager

First National Bank Of Pennsylvania•Montrose, PA

9d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer requests in a retail branch and assisting with branch and sales-team management. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports daily sales activity by coaching staff, assisting with pre-shift sales huddles, and monitoring sales results. The role coordinates assigned branch operations, including scheduling, directing work, monitoring workflow, maintaining supplies, opening and closing the office, and managing vault cash. Traditional teller transactions may be performed as needed. Employees are accountable for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program. Compliance with regulatory requirements and company procedures is required. The position is based at 281 Church Street, Suite B, Montrose, Pennsylvania 18801. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote sales through referral management, sales leads, outbound calling, and identifying customers’ financial needs.
Recommend and cross-sell bank products and services courteously and professionally to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with management of daily sales activity by coaching branch staff on prescribed sales activities, helping conduct pre-shift sales huddles, and monitoring and measuring results.
Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by the F.N.B. Corporation risk management program.
Comply with regulatory laws and company procedures.