Assistant Branch Manager

Columbia Bank•Federal Way, WA

11d•Onsite

About The Position

The Assistant Branch Manager ensures the branch meets or exceeds operational standards and is responsible for satisfactory audits. This role monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. The Assistant Branch Manager develops and maintains strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems in alignment with the bank’s Breakthrough Client Service Standards. The role backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches tellers, and may oversee personal bankers in collaboration with the Branch Manager. The position also processes and oversees technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. This position requires registration as a Bank Mortgage Loan Originator (MLO) in compliance with SAFE Act requirements. The position may perform MLO activities only for open-end transactions, such as home equity lines of credit, and is not authorized to act as a Bank Closed-End MLO.

Requirements

High school diploma or GED required.
Three years of retail banking experience required.
Customer service background in retail or banking.
Demonstrated ability to grow sales through lasting, knowledge-based client relationships and customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, related software, and a variety of office equipment.
Ability to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
Effective training and mentoring skills.
Must register as a Bank MLO and comply with SAFE Act requirements; authorization is limited to open-end transactions and excludes closed-end transactions.

Nice To Haves

Associate’s or bachelor’s degree, vocational or technical degree in banking, business, or a related field, or equivalent work experience.
Two years of management or supervisory experience.
Two years of consumer and small business lending origination experience.

Responsibilities

Ensure the branch meets or exceeds operational standards and achieves satisfactory audit results.
Monitor sales and service goals and coach team members to deepen client relationships using Client and Business Financial Review.
Build and maintain long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolution consistent with the bank’s Breakthrough Client Service Standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only, subject to SAFE Act registration requirements.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.