Assistant Branch Manager

Bankwell Financial Group•Darien, CT

8d•Onsite

About The Position

The Assistant Branch Manager plays a critical operational leadership role within the branch, leading operations and compliance. The primary responsibility is to ensure the branch consistently meets quarterly audit standards and complies with internal and regulatory requirements, including oversight of cash management, documentation accuracy, system integrity, and daily branch functions. The role also supports the Branch Manager in coaching team members and delivering an excellent in-branch sales and service experience for Small Business and Consumer customers. The Assistant Branch Manager leads and coaches team members in consultative conversations with existing and prospective customers. The Branch Manager leads overall business development efforts outside the branch, with an emphasis on acquiring new-to-bank Small Business relationships. The Assistant Branch Manager assumes responsibility for the branch when the Branch Manager is absent. The position rotates between the Darien, Connecticut, and Norwalk, Connecticut, locations.

Requirements

At least 3 years of experience in retail banking operations with a background serving the sales and service needs of Small Business clients is preferred.
Strong knowledge of branch operations, compliance, and audit procedures for Small Business and Consumer clients.
Excellent cash handling and reconciliation skills.
Highly detail-oriented, with the ability to manage confidential information and maintain operational accuracy.
Ability to engage Small Business and Consumer clients in meaningful consultative conversations, identify needs, and provide an excellent customer experience.
Strong interpersonal and communication skills.
Demonstrated leadership qualities and a team-focused mindset.
Willingness to work rotating shifts, including some Saturdays.
Ability to occasionally lift up to 10 lbs.
Proficiency in Microsoft Office and core banking systems; digital fluency is essential.
Employees must comply with applicable banking regulations, complete compliance training, and follow role-specific policies and procedures.

Nice To Haves

Prior people management experience is preferred.

Responsibilities

Lead branch staff in following operational policies, procedures, and controls; support staff operational training and development.
Lead and ensure compliance with quarterly internal and regulatory audit requirements.
Oversee branch cash operations, including ATM, vault, and teller cash within prescribed limits.
Perform and oversee daily, weekly, and monthly reconciliations, including general ledgers and ATM settlements.
Manage operational risk and maintain branch readiness for audits and inspections.
Obtain and validate documentation for new account openings and account maintenance in compliance with Bank policy.
Monitor compliance with security and fraud prevention protocols.
Assist with opening and closing the branch and complete required checklists and documentation.
Support the Branch Manager in coaching team members on Small Business and Consumer products and identifying sales opportunities through consultative conversations.
Model professional customer engagement and support a welcoming branch environment.
Use internal bank partners and refer sales opportunities to the Branch Manager, Commercial Lending, SBA, and service partners when appropriate.
Perform customer transactions, account servicing, and new account openings accurately and promptly.
Promote Bankwell digital and online tools to improve customer satisfaction.
Assume responsibility for the branch in the Branch Manager’s absence.
Comply with banking regulations, including BSA, consumer protection regulations, and OFAC sanctions; complete required compliance training and follow applicable policies and procedures.