Branch Manager - Magnolia Mall
About The Position
The Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. Acting as both a player and coach, the manager oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The role drives branch performance through individual sales as well as team sales, quality, and service results, while maintaining an efficient and compliant branch. The Branch Manager builds customer relationships, identifies needs, and helps customers work toward financial goals. The role combines individual sales and customer service with team leadership, coaching, community education, and operational risk management. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
- High school diploma or GED.
- Two years of experience in financial services, sales, or sales management.
- Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
- Ability to work on Saturdays as needed.
- Ability to exhibit mastery of advice, guidance, and education concepts.
- Ability to handle multiple priorities simultaneously.
- Ability to provide effective feedback and guidance.
- Excellent communication and customer service skills.
- Excellent leadership and problem-solving skills.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- College degree.
- Life Insurance License.
- Supervisory experience in the financial services industry.
- Five years of banking and/or lending experience.
- Five years of relationship-based client consultation experience.
Responsibilities
- Lead a small team of branch associates who contribute to revenue generation by identifying customer needs and offering appropriate Regions solutions.
- Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
- Educate associates, customers, and the surrounding community on financial wellness practices and bank technology, including mobile, online, and ATM services.
- Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
- Provide timely coaching to strengthen associates’ product knowledge and customer-needs identification.
- Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
- Ensure an optimal customer experience, including helping greet customers and process transactions as needed.
- Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
- Manage recruiting and selection for the branch.
- Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs.
- Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific operational risk duties and ensure branch associates complete assigned risk management duties.
- Identify, manage, and report operational risks while ensuring sound banking practices.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
