H&M Visual Keyholder - Magnolia Mall

H&M Group•Florence, SC

3d•$17 - $20•Onsite

About The Position

As a Visual Keyholder, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, and use trend and competitor awareness to provide colleagues with relevant information, coaching, and development. The role combines visual merchandising with customer service and store operations. You help plan and execute campaigns, maintain product presentation and store standards, review sales performance, and work with Store Management and Area teams to identify opportunities and achieve store goals. You also coach colleagues, support onboarding and training, and share seasonal, trend, visual, and commercial information. Keyholder duties include opening and closing the store, handling the cash register, following security procedures, and acting as leader on duty when managers are absent. You may direct or delegate work, resolve customer concerns, and make operational decisions during your shift. The position requires balancing visual responsibilities with customer service and immediate store needs.

Requirements

Curiosity and creativity, with a proactive, solution-focused, flexible approach and effective cross-functional communication skills.
Fashion interest and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on selling equations and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organizational and time-management skills, including the ability to prioritize in a fast-paced retail environment.
Comfort with keyholder responsibilities, including opening and closing, handling cash, and following safety and security protocols.
Ability to provide exceptional customer service and resolve customer concerns using a solutions-oriented approach.
Collaborative team-player skills, effective communication, and the ability to foster a positive, inclusive work environment.
Flexibility and adaptability to balance operational duties with visual merchandising tasks and meet deadlines.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Implement visual and commercial standards and curate styling in accordance with store guidelines, commercial calendars, allocation, activation plans, fashion trends, and mood boards.
Plan and organize workload according to store activation plans and changing business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs and reports, identify visual and commercial opportunities, and collaborate on actions to improve customer satisfaction and meet sales targets, store goals, and budgets.
Follow OMNI service practices, operational routines, legal requirements, and store communications.
Stay informed about fashion trends, products, brands, competitors, and relevant influencers; apply trend awareness to styling and product presentation.
Share seasonal, fashion, visual, and commercial information with store colleagues, and coach and develop their visual and commercial skills.
Support team routines and best practices, provide onboarding training, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion projects as needed.
Carry out sample-picking routines, including selection of garments, accessories, and shoes, to create clear trends and stories.
Execute window styling and maintain commercial layouts, fixtures, customer flow, price signage, store navigation, and POS materials according to applicable guidelines.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Open and close the store, manage the cash register, and follow store security protocols.
Act as leader on duty when managers are absent by taking responsibility for the sales floor, resolving customer issues, and directing team members.
Delegate and oversee team tasks during shifts when needed, and make operational decisions such as handling service escalations, staff breaks, and store policies.
Serve as a link between the team and management during non-visual tasks, balancing visual merchandising, operations, and customer service.
Prioritize work based on immediate store needs, including sales targets and operational issues.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts (FSA).
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Global development opportunities.
Colleague Resource Groups (CRGs) for community and networking.