H&M Visual Keyholder - Richland Mall

H&M Group•Waco, TX

2d•$17 - $20

About The Position

As a Visual Keyholder, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, using trend and competitor awareness to share information and coach, upskill, and develop the store team. The role combines visual merchandising and commercial execution with customer service and store operations. Keyholder responsibilities include opening and closing the store, managing the cash register, following security protocols, leading the store when managers are absent, directing or delegating team tasks, and addressing customer and operational needs. The position requires balancing visual merchandising with operational duties and customer service in a fast-paced retail environment. The posted hourly base salary range is $17.33–$19.92.

Requirements

Curiosity, creativity, proactivity, a solution-focused approach, flexibility, and effective cross-functional communication.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience improving product presentation and commercial execution through a solution-focused approach.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on selling metrics and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organization, prioritization, and time-management skills in a fast-paced retail environment.
Comfort with keyholder duties, including opening and closing the store, handling cash, and following safety and security protocols.
Strong customer service skills and a solutions-oriented approach to resolving customer concerns.
Collaborative communication skills and ability to foster a positive, inclusive work environment.
Ability to balance operational responsibilities and visual merchandising tasks while meeting deadlines.
Availability for a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Curate the store’s visual and commercial presentation according to guidelines, the commercial calendar, allocations, activation plans, and fashion trends.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Organize workload with Store Management and the Area Visual Manager, adapting priorities to business needs.
Monitor sales reports and KPIs, identify visual and commercial opportunities, and collaborate on actions to improve customer satisfaction and achieve sales targets and store goals.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow OMNI service procedures, operational routines, legal requirements, best practices, and store communications.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; apply trend knowledge to styling and product presentation.
Share seasonal, fashion, visual, commercial, and in-store communication information with colleagues.
Coach and develop the store team’s visual and commercial skills, support daily routines, train new colleagues, and provide upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on regional and sales market learning goals.
Support Sales Market and Area teams with store expansion projects.
Select samples and maintain appropriate stockroom garment, accessory, and shoe quantities to create clear trend stories.
Execute window styling and maintain customer flow, commercial layouts, fixtures, price signage, and store navigation according to guidelines.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and displays.
Care for display forms and interior materials, considering sustainability.
Maintain quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Open and close the store, manage the cash register, and ensure security protocols are followed.
Act as leader on duty when managers are absent, oversee the sales floor, resolve customer issues, and direct team members.
Delegate and oversee tasks during shifts and make operational decisions concerning customer escalations, staff breaks, and store policies.
Communicate between the team and management during non-visual tasks and prioritize work based on immediate store needs.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Global development opportunities and access to a global talent community.
Colleague Resource Groups for community and networking.