Lead Sales - Magnolia

Salvation Army Careers•Riverside, CA

About The Position

The Lead Sales provides customers with a strong selection, exceptional service, and well-organized stores, supporting The Salvation Army Adult Rehabilitation Centers’ spiritual, social, and rehabilitation programs. The role works closely with the management team on day-to-day Family Store operations and helps meet store sales and income budget expectations, foster a positive and mentoring environment, and implement effective Work Therapy Assignments. The Lead Sales partners with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations. When the Store Manager and/or Assistant Manager are absent, the Lead Sales assumes responsibility for day-to-day store operations, including personnel and cash handling, and discusses concerns with the District Sales Manager. The position also supports sales and profitability goals, employee scheduling, team meetings, staff coaching and training, paperwork and time-and-attendance compliance, customer and donor satisfaction, back-room processing, and beneficiary supervision when Work Therapy Assignments are in place. The role may transfer or relocate to other stores based on business needs and performs other assigned tasks. It requires a high school diploma or GED, at least one year of previous retail experience, effective communication, and the ability to meet the listed physical demands. A background check is required.

Requirements

High school diploma, GED, or equivalent required.
At least one year of previous retail experience required.
Ability to communicate effectively with management, store employees, customers, and donors.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform various repetitive-motion tasks.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide customers with a strong selection, exceptional service, and a well-organized store.
Work with the management team on daily store tasks, sales and income budget expectations, a positive mentoring environment, and effective Work Therapy Assignments.
Partner with the Store Manager on opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and goals.
Schedule store employees to ensure appropriate store and donation-center coverage when the Store Manager and Assistant Manager are absent.
Coordinate morning and shift-change team meetings.
Coach, train, and develop store employees.
Process paperwork according to Review Standards, particularly for Time and Attendance compliance.
Promote customer and donor satisfaction through excellent service and maintain good community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring Back Room Processors/Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on program beneficiaries when Work Therapy Assignments are in place at the store.
Protect store currency, inventory, and property when the Store Manager and Assistant Manager are absent, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours using the alarm system and alert protocol.
Maintain safety measures consistent with ARC policy and governmental regulations, and immediately report safety issues and incidents.
Assist the Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
Complete other written or verbal tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores based on business needs.