Community Manager - Magnolia Pointe

Dominium•Durham, NC

1d•Onsite

About The Position

Dominium is seeking a Community Manager for Magnolia Pointe, a 266-unit apartment community in Durham, North Carolina. The Community Manager oversees the property's day-to-day operations, directly or through staff, with responsibility for occupancy, collections, appearance, resident retention, and applicable compliance. The role maintains positive relationships with residents and a professional, visible presence in the community. The manager supervises and develops site personnel, coordinates with corporate teams and vendors, manages resident communications and leasing-related processes, and ensures property operations meet company policies, budgets, and applicable laws. The role may also cover duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance, to maintain the community’s cleanliness and curb appeal. Dominium is a purpose-driven affordable-housing development and management company operating in approximately 20 states with more than 1,300 employees. It has worked in affordable housing for more than 50 years and is guided by its EDGE values: Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience.
At least three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage day-to-day property operations and work to maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and professional relationships with residents.
Perform or cover open-position duties such as caretaking, housekeeping, groundskeeping, and light maintenance to support cleanliness and curb appeal.
Serve as liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, including occupancy goals, renewals, and projections.
Conduct employee orientation, training, and performance reviews; recommend salary increases or advancement; and hire or terminate employees in accordance with company policy, law, and the direction of the Area/Regional Manager and Human Resources.
Maintain employee records, including attendance, PTO, and performance management.
Support resident communication and retention, and resolve resident issues fairly and promptly.
Follow purchasing procedures and company accounting directives, operate within the approved budget, and promptly report potential budget variances.
Collect rent and other amounts due, follow collection procedures, and send eviction and collection-agency files in a timely manner.
Manage move-ins and move-outs, complete unit inspection checklists, and review move-out charges to maximize chargebacks.
Process applicant files accurately and promptly in accordance with the property's designated housing programs.
Immediately report accidents and emergencies, and address audit findings within required time frames.
Maintain community records, files, and reports in the property management database.
Conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company procedures; review work-order response times and follow up with residents.
Inspect the property regularly, including vacant units, grounds, and interior common areas; record deficiencies and take corrective action within approved budget allocations.
Ensure office procedures and reporting data entry are completed accurately and on time, and check important audit issues daily.
Supervise outside contractors and vendors to ensure quality work and completion in accordance with contracts.
Enforce company handbooks, expectations, policies, procedures, and applicable compliance processes.
Stay current on federal, state, and local laws and regulations relevant to property management and residents.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and staffing assignments needed to operate and maintain the community.
Perform other duties assigned by the Area/Regional Manager.