Community Associate, Innovation Pointe (Lehi)

WeWork•Lehi, UT

6d•$21 - $23•Onsite

About The Position

The Community Associate is the primary point of contact for the community and serves as the face of WeWork. Reporting to the building each day, the associate supports the Community Management team and helps create a welcoming, collaborative environment through member relationships and events. The role also supports building operations, promotes WeWork services, and follows direction from the Community Lead and Community Manager. Depending on the assigned location, the associate may support members from varied backgrounds and industries or focus on an Enterprise client; requirements may differ between Enterprise and Classic locations. The role includes front desk coverage during the building’s set business hours, welcoming and assisting members and guests, maintaining an organized front desk, and supporting event programming and member engagement. Building operations responsibilities include managing mail and packages, keys and keycards, and providing support for building equipment and services. Associates are expected to communicate building updates, explain policies and procedures, and contribute to WeWork’s mission and values.

Requirements

At least 1 year of hospitality experience.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
Proficiency in basic computer skills.

Nice To Haves

Four-year college degree (preferred, not required).
Customer service and/or sales experience.

Responsibilities

Cover the front desk during the building’s set business hours and serve as an on-site point of contact.
Greet members and guests warmly, ensure guests sign in according to policy, and build relationships with members and guests.
Anticipate member and guest needs and personalize their experience using relevant information.
Keep building-specific forms, including pet, filming, and bike room forms, up to date; keep the front desk clean and organized.
Notify members about food deliveries and couriers, and answer questions about the building, way-finding, policies, procedures, and community etiquette.
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
Celebrate member successes and milestones, distribute event information, and ensure building-specific operational requirements are met for events.
Record member notes in Kube or an equivalent system and identify and execute opportunities to connect members.
Recommend local services and destinations, engage members on the WeWork member network, and communicate building issues, policies, and updates.
Ensure music levels and activations are appropriate for the daypart and occasion; write and send building broadcasts.
Receive, process, sort, organize, and distribute mail; return unidentified or former-member mail after 30 days without pickup.
Ensure courier parcels have correct scheduled-pickup details and investigate, escalate, and resolve lost packages.
Track, audit, organize, issue, and collect keys and keycards; request new keycard inventory as needed.
Review the location and use of emergency equipment.
Provide support for the automated coffee machine for guests and members.