Community Associate, Innovation Pointe (Lehi)

WeWork • Lehi, UT

4d • Onsite

About The Position

The Community Associate is the primary point of contact for the WeWork community and serves as the welcoming, on-site face of the building. Reporting to the building each day to support the Community Management team, the associate helps create a collaborative community, keep the building operational, promote WeWork services, and support the Community Team under the direction of the Community Lead and Community Manager. Depending on the location, the role may serve members from diverse backgrounds and industries or focus on an Enterprise client, whose requirements may differ in areas such as holidays, technical systems, operations, relationships, and property management.

The role covers front-desk management, member engagement and events, and building operations. Duties include greeting and assisting members and guests, managing visitor sign-in and building information, supporting events and member connections, communicating building updates, handling mail and packages, maintaining key and keycard inventory, and providing support for building equipment such as an automated coffee machine.

Requirements

• At least 1 year of hospitality experience.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
• Proficiency in basic computer skills.

Nice To Haves

• A four-year college degree is preferred but not required.
• Customer service and/or sales experience is a plus.

Responsibilities

• Cover the front desk during the building’s set business hours and remain an accessible on-site point of contact.
• Greet members and guests warmly, ensure guests sign in according to policy, learn members’ and guests’ names, and anticipate their needs.
• Keep the front desk clean and organized; maintain building-specific forms; notify members of food deliveries and couriers; and answer questions about the building, policies, and procedures.
• Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
• Recognize members’ successes and milestones; promote events through weekly and individual event posters; and ensure building-specific operational requirements are met for events.
• Record member notes in Kube or an equivalent system, identify ways to connect members, and engage members on the WeWork member network.
• Recommend local services and venues, explain WeWork policies and procedures, communicate building issues and updates, maintain appropriate music and activations, and send building broadcasts.
• Receive, process, sort, and organize mail; distribute mail through the regional system upon request; keep the mailroom clean; and return unidentified or former-member mail after 30 days without pickup.
• Ensure courier parcels have correct scheduled-pickup details and investigate, escalate, and resolve lost packages.
• Track, audit, and organize keys; manage keycard stock and request inventory; and collect keys and keycards at move-out.
• Review the location and use of emergency equipment and support the automated coffee machine for guests and members.

Benefits

• 20 days of PTO per year.
• Approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401(k) plan.
• Life and AD&D insurance.
• Incentive plan participation for eligible employees, subject to the applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed