Community Manager- Maplewood Pointe
About The Position
Peak Living is seeking a Community Manager for Maplewood Pointe. Under the direction of the Regional Manager, the Community Manager supports and assists with all aspects of community operations and supervises community associates. The role helps fulfill customer service and leasing standards, addresses resident concerns, oversees marketing and leasing activity, and supports the community’s financial and operational performance. The Community Manager also manages reporting and resident retention activities, monitors market conditions, and leads efforts to maintain budgeted occupancy, collections, and expenses. Peak Living describes itself as a fast-growing property management company with communities across the United States and emphasizes developing high-quality teams and empowering employees.
Requirements
- At least three years of experience as an onsite Community Manager or Assistant Community Manager in multifamily housing, hospitality, or a similar industry.
- High school diploma or equivalent.
- Valid driver's license.
- Ability to communicate in English.
Nice To Haves
- College education.
- CAM or ARM certification.
Responsibilities
- Supervise all community associates.
- Support and participate in fulfilling customer service and leasing standards.
- Respond promptly and courteously to resident requests and provide solutions to resident issues.
- Direct all marketing efforts.
- Assist in preparing paperwork for new and renewal lease agreements.
- Determine lease renewal rates and assist with delivering renewal letters to secure renewals.
- Recommend rental rate adjustments or concessions to the Regional Manager to increase rental activity.
- Review resident files and accounting records to identify unpaid or late fees; communicate with residents about outstanding balances, implement delinquency-collection procedures, and enforce leases to maximize revenue.
- Prepare weekly and monthly reports, 3-day demands, delinquency report updates, other-income and utility-tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports, and other reports requested by the Regional Manager.
- Organize community resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
- Identify areas for improvement and improve community efficiency, productivity, and profitability.
- Research and shop the competition at least once per quarter to ensure rental rates, concessions, and security deposits align with market conditions.
- Collect, post, and deposit rents, security deposits, and other community income daily.
- Lead the maintenance and management of budgeted occupancy, collections, and expenses.
Benefits
- Three weeks of paid time off (PTO).
- 10 paid holidays and 3 floating holidays.
- Medical, dental, and vision plans.
- 401(k) matching.
- Employee referral bonus program.
- Employee Assistance Program.
- Employee appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
