Community Manager - Magnolia Pointe

Dominium•Durham, NC

2d•Onsite

About The Position

Dominium is seeking a Community Manager for Magnolia Pointe, a 266-unit apartment community in Durham, North Carolina. The Community Manager is responsible for the property’s day-to-day operations and for maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role fosters a pleasant community atmosphere and maintains visibility, professionalism, and positive relationships with residents. The Community Manager oversees site personnel and contractors, establishes staff schedules, and ensures that the community is properly managed and maintained. Responsibilities span resident relations, leasing and occupancy, rent collection, budgeting and purchasing, compliance, employee supervision, maintenance coordination, safety, recordkeeping, and property inspections. The manager may also perform duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance, to support the appearance and cleanliness of the community. Dominium describes itself as a purpose-driven affordable housing developer and manager operating in approximately 20 states with more than 1,300 employees. The company has worked in affordable housing for more than 50 years. It offers eligible employees a comprehensive benefits package, training and development, career growth, and community volunteer and outreach programs.

Requirements

Three years of multifamily property management experience.
A two-year degree in a related field or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field is preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage daily property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and professional rapport with residents; resolve resident issues fairly and promptly and support resident retention programs.
Perform duties of open positions when needed, potentially including caretaking, housekeeping, groundskeeping, and light maintenance.
Serve as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; make recommendations on salary increases and advancement; and hire or terminate employees in accordance with policy, law, and management direction.
Maintain employee records, including attendance, paid time off, and performance management.
Follow purchasing and purchase order procedures, adhere to accounting directives, operate within the approved budget, and promptly notify the Area/Regional Manager of potential budget variations.
Collect rent and other amounts due, follow collection procedures, and send eviction and collection-agency files in a timely manner in accordance with policy.
Manage move-ins and move-outs, complete unit inspection checklists, and review move-out charges and chargebacks.
Process applicant files accurately and promptly in accordance with the property's housing programs, including applicable Section 8, voucher, Section 236, Section 42, bond, and 4D requirements.
Report accidents and emergencies immediately; address audit findings within designated time frames; maintain community records, files, and reports in the property management database; and conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up procedures; review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property, record deficiencies, and take action within approved budgets; maintain the presentation of vacant units, grounds, and common areas; and review work-order response times and resident satisfaction.
Ensure office procedures and report data entry are completed accurately and on time; check daily audit issues such as key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and completion in accordance with contracts.
Enforce company handbooks, expectations, operating policies and procedures, relevant manuals, and housing compliance procedures.
Stay current on federal, state, and local laws and regulations affecting property management and residents.
Perform other duties assigned by the Area/Regional Manager.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and assign personnel needed to manage and maintain the community.

Benefits

Competitive salary and incentive bonus program.
Training and development programs and career growth opportunities.
Community volunteer and outreach programs.
Basic Life and AD&D insurance; employee, spouse, and child supplemental Life and AD&D insurance; and short- and long-term disability insurance.
Medical, dental, and vision coverage, with optional Health Savings Accounts and Medical and Dependent Care Flexible Spending Accounts.
Voluntary Accident, Critical Illness, and Whole Life benefits.
Employee Assistance Program.
401(k) plan.
Health and Financial Wellness Programs.
Paid Time Off, including paid holidays and floating holidays.
Paid parental leave.
Education reimbursement.
Employee recognition program.
Dominium Employee Emergency Fund.