Assistant Community Manager - Spring Pointe - Richardson, TX

Valiant Residential, LLC•Richardson, TX

1d•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager in ensuring the smooth operation of the property. The Assistant Community Manager acts as the Community Manager in their absence and supports financial recordkeeping, leasing, marketing, and resident relations. The role includes administrative and accounting tasks, leasing and application processing, resident service, invoice processing, and helping maintain the community’s policies, cleanliness, and curb appeal. The position is based at Spring Pointe in Richardson, Texas. Valiant Residential describes itself as a property management company with more than 37 years of experience and highlights a collaborative culture, career development opportunities, competitive total compensation, time off, free health insurance options, and 401(k) matching.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to smile under all circumstances.
Participation in training to comply with new and existing laws.
Valid driver’s license, good driving record, and auto insurance.
Ability to work most weekends.
Ability to maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Compliance with expectations in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or longer if needed.
Ability to walk the property for up to 8 hours or longer in various weather conditions.
Ability to climb stairs to show properties to prospective tenants.
Ability to lift up to 30 pounds as needed.

Nice To Haves

Bilingual Spanish skills.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet prospects, qualify them using established criteria, obtain completed guest cards, and guide them through applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports, process applications for approval—including credit and rental-history checks—and submit processed applications to the Community Manager.
Assist with renewals by monitoring them, distributing notices, and following up.
Communicate courteously and professionally with residents, applicants, company representatives, vendors, and other stakeholders.
Accept rental payments and promptly give them to the Community Manager; assist with rent collection and prepare receipts.
Type leases, prepare and administer lease paperwork, enter information accurately and promptly into Yardi, and review leases with the Community Manager before obtaining signatures.
Consistently implement and enforce community policies and maintain complete resident files.
Prepare late notices and notices to pay rent, and assist with legal proceedings.
Use accounting software to record, store, and analyze information; understand the Apartment Association lease and contracted credit report application.
Coordinate invoice accuracy with the Community Manager, including purchase orders and coding, and ensure property invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly, inform the maintenance team, answer residents’ questions, and follow up when unable to respond immediately.
Contact residents weekly about completed service requests to ensure repairs were handled satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community’s cleanliness and curb appeal.
Assist the management team with other tasks as required.
Act as the Community Manager in their absence.