Business Banking Relationship Manager

Bank of America • Westlake Village, CA

1d • $90,000 - $110,000 • Onsite

About The Position

This role provides comprehensive financial solutions to small businesses with annual revenues up to $20 million while managing and deepening relationships with high-value and opportunity clients. The position supports the profitability and growth of the small business customer base, develops results, and acquires new clients through prospecting, networking, and external referral sources. It also opens core small business accounts in accordance with procedural guidelines.

The Relationship Manager manages the end-to-end client journey, identifies specialized small business opportunities, conducts relationship reviews, and delivers a branded customer experience. The role spends at least 80% of its time in the field and works with partners across Merchant, Practice Solutions, Treasury, and Business Banking. It uses credit knowledge to advise owners on solutions, services, and digital capabilities for their business goals, and supports sales execution and growth of the bank’s Small Business segment. The position also coaches and develops associates and clients while promoting a client- and employee-centric culture.

The position is based at the listed Westlake Village, California office. Bank of America describes its culture as committed to in-office attendance with flexibility based on role-specific considerations. The role is first shift and 40 hours per week. The annualized salary range is $90,000–$110,000, with offers based on experience, education, and skill set. It is eligible for a formulaic incentive plan and benefits, including access to paid time off.

Requirements

• Proven success in consultative sales in financial services or business-to-business sales.
• Ability to demonstrate examples of improving businesses’ financial outcomes by interpreting financial statements and recommending specific levers.
• Passion for outside sales and willingness to spend time prospecting.
• Desire to enhance existing relationships and exceed sales goals.
• Ability to analyze clients’ financial conditions and industry trends.
• Ability to understand and interpret financial statements and cash flow analysis.
• Excellent communication skills and demonstrated leadership ability.
• Ability to partner and negotiate with a team of bank employees to solve client issues.
• Demonstrated management of a client portfolio with a focus on relationship development and deepening.
• Thorough knowledge of small business financial products and services.
• Familiarity with CRM platforms and other banking systems.
• High school diploma/GED or equivalent work experience.

Nice To Haves

• Community leadership.
• Strong computer skills and ability to multitask in a demanding environment.
• Undergraduate degree in business, finance, or economics, or seven years of relevant work experience.

Responsibilities

• Manage the end-to-end client journey to address client needs, drive sales opportunities, and mitigate risk.
• Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
• Deliver a branded customer experience within aligned sales portfolios, spending at least 80% of the time in the field.
• Build relationships with partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
• Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support their short- and long-term business goals.
• Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
• Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
• Acquire new client opportunities through prospecting, networking, and developing external referral sources.
• Open core small business accounts while adhering to procedural guidelines.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Formulaic incentive plan with opportunities that may be monthly, quarterly, and/or annual, earned based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED