Business Banking Relationship Manager

Bank of Montreal • Thousand Oaks, CA

1d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to grow new business and increase BMO’s market share. The role uses consultative sales and business development practices to attract new clients, expand existing relationships, and develop referral networks. The manager understands the local market, builds rapport and trust, identifies client needs, and recommends appropriate financial solutions and products.

The position develops and executes business and relationship management plans to support customer retention and portfolio growth. It provides responsive service and product information, resolves or escalates issues, and develops recommendations based on business strategy and stakeholder needs. The role also monitors performance, analyzes data, coordinates database management in accordance with data governance standards, and supports operational and change-management programs.

The role performs work in accordance with BMO’s security, confidentiality, risk-management, regulatory, and ethical requirements. It exercises judgment to diagnose and solve problems, works independently on complex tasks, and may take on broader work or accountabilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Manage a portfolio of small business clients, building relationships, developing new business, and expanding BMO’s market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Create and execute business plans and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide responsive customer service, expertise, and support; answer inquiries about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate client issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and provide implementation guidance to the assigned business or group.
• Analyze data and information to provide insights and recommendations on strategic problems.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into the planning and implementation of operational programs and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, protect assets, and comply with applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level