Business Banking Relationship Manager

BMO • Oakland, CA

1d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role uses consultative sales and business development practices to attract new clients, expand existing relationships, generate sales opportunities, and refer clients to BMO colleagues when appropriate. It develops and executes business and relationship-management plans to support growth and customer retention, while building networks and referral sources in the local market.

The role provides business banking product and service information, understands client needs, and recommends financial solutions. It develops long-term profitable relationships, expands wallet share, delivers responsive service, and resolves or escalates issues. The position also analyzes business and performance information, provides recommendations, monitors results, coordinates databases in accordance with data-governance standards, supports operational programs, and leads or participates in change-management activities.

The Relationship Manager follows security, confidentiality, due-diligence, regulatory, and risk-management requirements to protect customers and the Bank. Work focuses primarily on a BMO business or group and may have a broader enterprise-wide focus. The role exercises judgment to solve problems within established rules, works independently on complex tasks, and may take on broader accountabilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and sales opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship-management plans to achieve growth and customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Deliver responsive customer service, provide expertise and support, and answer inquiries about business banking products and services.
• Understand customer needs and recommend financial solutions that support customer goals.
• Develop long-term profitable relationships and expand wallet share within the assigned portfolio.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on their implementation.
• Analyze strategic problems, data, and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into the planning and implementation of operational programs and support the development and promotion of a business or group program.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and due-diligence requirements to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Maintain confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and meeting regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.
• Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks.
• Take on broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package, depending on pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level