Business Banking Relationship Manager

BMO • Commerce City, CO

1d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices to an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops sales strategies, networks, referral sources, and a business plan to attract new clients, grow existing relationships, and achieve retention objectives. Identifies prospective customers and recommends products and services that meet their financial needs.

Provides responsive customer service and advice on business banking products and services, builds client trust, and maintains profitable long-term relationships. Develops solutions and recommendations based on business strategy and stakeholder needs, monitors performance, and addresses issues. Work also includes analysis and reporting, database and data-governance coordination, change-management activities, operational program support, and timely, accurate service delivery.

Follows security, confidentiality, due diligence, risk-management, and regulatory requirements to protect customers and the Bank. Works independently on complex tasks within established rules; broader responsibilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop and execute business and relationship-management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide responsive customer service, product information, advice, and financial solutions aligned with customer goals.
• Maintain long-term profitable client relationships and expand wallet share within the assigned portfolio.
• Resolve or escalate customer issues.
• Develop recommendations based on business strategy and stakeholder needs, and advise assigned business or group on solution implementation.
• Analyze data and strategic problems to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives may be included in the total compensation package.
• Discretionary bonuses and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree