Business Banking Relationship Manager

BMO•VIRTUAL(U)13 - HomeRes - IL, IL

2d•$65,000 - $140,000•Remote

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices, identifies opportunities, and refers clients to BMO colleagues when appropriate. It develops and executes sales strategies and business plans to attract new clients, expand existing relationships, and meet retention objectives. The position builds referral networks, understands local markets, provides responsive customer service and business banking guidance, and recommends financial solutions that meet customer goals. The role also analyzes business and customer information, monitors performance, supports operational and change-management initiatives, and coordinates database management in keeping with data governance standards. It follows BMO security, confidentiality, risk-management, and regulatory requirements, making sound decisions within approved policies and risk appetite. The position works independently on complex assignments and may take on broader responsibilities as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Develop and execute sales strategies to attract new business clients and expand existing relationships.
Build internal and external networks and referral sources to support business growth.
Generate appointments and opportunities through targeted sales efforts.
Develop, maintain, and execute business plans and relationship-management strategies to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services based on their needs.
Build rapport, credibility, and trust with clients as their relationship manager.
Understand the local market and develop relationships with centres of influence.
Provide responsive customer service, expertise, and support.
Develop profitable long-term relationships and expand wallet share within the assigned portfolio.
Answer inquiries and provide accurate information about business banking products and services.
Understand customer needs and offer financial solutions that support customer goals.
Resolve issues or escalate them when appropriate.
Develop solutions and recommendations based on business strategy and stakeholder needs.
Advise and guide assigned business or group on implementing solutions.
Analyze strategic problems, data, and information to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Contribute to the planning and implementation of operational programs.
Execute work to deliver timely, accurate, and efficient service.
Support the development and promotion of a business or group program.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate actions, including meeting documentation and regulatory requirements.
Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, policies, laws, and regulations.
Take on broader work or accountabilities as assigned.