Business Banking Relationship Manager

BMO • Indianapolis, IN

4d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices within an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. The role develops and executes sales and relationship-management strategies, expands existing relationships, and builds internal and external referral networks to grow business and retain customers.

The Relationship Manager provides expertise and responsive service, answers questions about business banking products and services, understands customer needs, and offers financial solutions aligned with customer goals. The position develops profitable long-term relationships, expands wallet share, resolves or escalates issues, and provides recommendations based on business strategy and stakeholder needs.

The role also analyzes data and performance, coordinates databases in accordance with data-governance standards, contributes to operational and change-management programs, and delivers timely, accurate, and efficient service. It follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customers and the Bank. Work is primarily focused on a business group within BMO, with potential for broader enterprise-wide focus. The role exercises judgment and works independently on complex tasks; additional duties may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop and execute business and relationship-management plans to achieve customer-retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service, expertise, and support.
• Develop profitable long-term relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions aligned with customer goals.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to the assigned business or group on implementing solutions.
• Analyze strategic problems, data, and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Contribute to the planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate actions, including completing required documentation and regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• In-depth training and coaching
• Manager support and network-building opportunities
• Performance-based incentives, discretionary bonuses, perks, and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level