Business Banking Relationship Manager

BMO • Los Gatos, CA

1d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices within an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Proactively develops sales strategies, referral networks, and business plans to attract clients, expand relationships, meet customer retention objectives, and grow profitable business.

Provides responsive customer service and advice about business banking products and services. Understands customer needs and recommends financial solutions aligned with their goals. Builds credibility and trust, develops long-term client relationships, expands wallet share, and resolves or escalates issues.

The role also analyzes business and performance information, makes recommendations, monitors results, supports operational and change-management programs, and coordinates database management in line with data governance standards. It follows security, confidentiality, risk-management, regulatory, and ethical requirements. The position works independently on a range of complex tasks, exercises judgment within established rules, and may receive broader responsibilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong customer sales and service experience.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Proactively develops and executes sales strategies to attract new business clients and expand existing relationships.
• Develops internal and external networks and referral sources to support business growth.
• Generates appointments and opportunities through targeted sales efforts.
• Develops, maintains, and executes business and relationship-management plans to achieve customer-retention objectives.
• Identifies prospective customers and cross-sells products and services to meet their needs.
• Builds client rapport, credibility, and trust as a relationship manager.
• Understands the local market and develops relationships with centres of influence.
• Provides responsive customer service, expertise, and support.
• Maintains profitable long-term client relationships and expands wallet share within the assigned portfolio.
• Answers inquiries and provides accurate information about business banking products and services.
• Assesses customer needs and offers financial solutions aligned with their goals.
• Resolves or escalates issues.
• Develops solutions and recommendations based on business strategy and stakeholder needs.
• Provides advice and guidance to the assigned business or group on implementing solutions.
• Analyzes strategic problems and data to provide insights and recommendations.
• Monitors and tracks performance and addresses issues.
• Coordinates database management and ensures data alignment and integration according to data governance standards.
• Builds change-management plans and leads or participates in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provides input to the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Supports the development and promotion of a business or group program.
• Follows security and safeguarding procedures and applies due diligence to prevent loss, fraud, robbery, counterfeiting, money laundering, or defalcation.
• Protects the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identifies risks and takes appropriate actions, including meeting documentation and regulatory requirements.
• Applies the Risk Management Framework and makes sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Exercises judgment to identify, diagnose, and solve problems within established rules; works independently on complex tasks.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package, depending on the position's pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level