Business Banking Relationship Manager

Bank of Montreal • Commerce City, CO

1d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and increase BMO’s market share. Uses consultative sales and business development practices to identify opportunities, attract new clients, expand existing relationships, and refer clients to BMO colleagues as appropriate. Develops networks and referral sources, builds relationships with local centres of influence, and creates and executes business plans and relationship-management strategies to grow business and achieve customer-retention objectives.

Provides responsive customer service, answers questions about business banking products and services, understands client needs, and offers financial solutions aligned with customer goals. Builds credibility and trust, develops profitable long-term relationships, expands wallet share, and resolves or escalates issues. Analyzes business and performance information, provides insights and recommendations, monitors results, and addresses issues. The role also supports operational programs, data governance, and change-management activities; follows security, confidentiality, due-diligence, risk-management, and regulatory requirements; and may take on broader work as assigned. The position works independently on a range of complex tasks and uses judgment to diagnose and solve problems within established rules.

Requirements

• Typically 4–6 years of relevant experience.
• A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to generate new business and increase BMO’s market share.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and sales opportunities through targeted efforts.
• Develop and execute business plans and relationship-management strategies to achieve growth and customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Provide responsive customer service, product information, expertise, and financial solutions aligned with customer goals.
• Build client rapport, credibility, and trust; maintain long-term profitable relationships and expand wallet share.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs; provide advice and guidance on implementation.
• Analyze data and business information to provide insights and recommendations; monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation, and support the development and promotion of business/group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures, due diligence, Bank policies, and ethical standards to prevent loss and maintain operational integrity.
• Maintain the confidentiality of customer and Bank information.
• Identify risks and take appropriate actions, including completing documentation and meeting regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Take on broader work or accountabilities as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level