Business Banking Relationship Manager

Bank of Montreal • Walnut Creek, CA

1d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role uses consultative sales and business development practices to attract new clients, grow existing relationships, expand wallet share, and meet customer retention objectives. It develops referral networks and local market relationships, identifies client needs, and recommends appropriate financial products and services.

The position provides responsive customer service, advice, and support; answers inquiries about business banking products and services; and resolves or escalates issues. It also analyzes business information, monitors performance, supports operational and change-management programs, and coordinates databases in accordance with data governance standards. The role applies BMO’s risk management framework, follows security and safeguarding procedures, protects confidential information, and meets applicable policy, legal, regulatory, and documentation requirements. Work focuses primarily on a business group within BMO, though it may have broader enterprise-wide scope. The manager works independently on complex tasks and may be assigned broader accountabilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share.
• Apply consultative sales and business development practices for an assigned jurisdiction or portfolio.
• Identify opportunities and refer clients to BMO colleagues as appropriate.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Develop internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship-management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build rapport, credibility, and trust with clients, and provide responsive service, expertise, and support.
• Understand the local market and build relationships with centres of influence.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate issues and make recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to assigned business or group on solution implementation.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Contribute to planning and implementing operational programs, and execute work accurately and efficiently.
• Support the development and promotion of business or group programs.
• Follow security and safeguarding procedures and apply due diligence to help prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level