Business Banking Relationship Manager

Bank of Montreal • Rancho Cucamonga, CA

1d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifying opportunities and referring clients to BMO colleagues as appropriate. Develops sales strategies, internal and external networks, and referral sources to attract new clients, expand existing relationships, grow business results, and achieve customer retention objectives.

Provides responsive customer service and expertise, builds client rapport and trust, and advises customers on business banking products and services. Understands client needs and recommends financial solutions aligned with their goals, including cross-selling products and services. Develops and maintains profitable long-term relationships and expands wallet share within the assigned portfolio.

Analyzes information and performance, recommends solutions, and provides guidance on implementation. Coordinates databases in accordance with data governance standards and participates in change management activities and operational program planning. Executes work accurately and efficiently, follows security and safeguarding procedures, maintains confidentiality, and identifies and manages risks in compliance with bank policies, ethical standards, laws, and regulations. Works independently on a range of complex tasks, using judgment to diagnose and solve problems within established rules. Broader work or accountabilities may be assigned as needed.

The role requires applying BMO’s Risk Management Framework and Risk Culture, making sound, risk-informed decisions that align with business strategy, protect assets, and comply with applicable requirements. The posted salary range is $65,000–$140,000, with actual compensation varying based on factors including location, skills, experience, education, and qualifications. Compensation may include commission, incentives, discretionary bonuses, and other rewards. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO also describes training, coaching, manager support, and network-building opportunities.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Apply consultative sales and business development practices for an assigned jurisdiction or portfolio.
• Identify business opportunities and refer clients to BMO colleagues as appropriate.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services to meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide exceptional, responsive customer service, expertise, and support.
• Maintain profitable long-term client relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate client issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Analyze data and information to provide insights and recommendations; monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration according to data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation; support the development and promotion of business or group programs.
• Deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to prevent losses arising from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and bank information in accordance with bank policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, asset protection, policies, laws, and regulations.
• Work independently on complex tasks, exercising judgment to diagnose and solve problems within given rules.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be available, depending on compensation arrangements.
• Training and coaching
• Manager support
• Network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree