Business Banking Relationship Manager

Bank of America•Chandler, AZ

5d•Onsite

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million and actively manages and deepens relationships with high-value and opportunity clients. The role supports profitable growth of the business banking customer base, identifies and drives results, and acquires new client opportunities through prospecting, networking, and external referral sources. It also involves opening core business accounts in accordance with procedural guidelines. The role delivers a branded customer experience, with at least 80% of time spent in the field. The Relationship Manager collaborates with internal partners, uses credit knowledge to advise business owners, and supports execution of the sales delivery model for the bank’s Small Business segment. The role also includes coaching, developing, guiding, and providing feedback to associates and clients while promoting a client- and employee-centric culture. Bank of America describes its purpose as helping make financial lives better through connection and Responsible Growth. It emphasizes an inclusive workplace, teammate development and wellness, and an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and enjoyment of prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze client financial conditions and industry trends.
Ability to understand and interpret financial statements and conduct cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Ability to partner and negotiate with bank employees to solve client issues.
Demonstrated experience managing a client portfolio with a focus on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High School Diploma/GED or equivalent work experience.
Ability to spend at least 80% of time in the field.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to address client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support their short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
Acquire new client opportunities through prospecting, networking, and developing external referral sources.
Open core business accounts while following procedural guidelines.
Support profitability growth of the business banking customer base and manage and deepen high-value client relationships.