Business Banking Relationship Manager

BMO • Orland Park, IL

6d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business, grow BMO’s market share, and expand existing relationships. The role uses consultative sales and business development practices to identify customer needs, offer suitable financial solutions, and connect clients with BMO colleagues and resources as appropriate. The manager develops sales strategies and referral networks, maintains a business plan, and builds long-term, profitable customer relationships.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights that support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support ongoing business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute a business plan and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build rapport, credibility, and trust with clients, including by understanding the local market and engaging centres of influence.
• Deliver responsive customer service and provide expertise, support, and accurate information about business banking products and services.
• Develop long-term profitable client relationships and expand wallet share within the assigned portfolio.
• Understand customer goals and provide financial solutions; resolve or escalate issues as appropriate.
• Develop recommendations and solutions based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
• Analyze data and information, provide insights and recommendations, and monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Contribute to planning and implementation of operational programs and support the development and promotion of business or group programs.
• Execute work accurately and efficiently, providing timely service.
• Follow security, safeguarding, due diligence, confidentiality, and regulatory procedures to prevent loss and maintain operational integrity.
• Identify risks and take appropriate action, including completing required documentation and regulatory requirements.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Work independently on complex tasks, exercise judgment to diagnose and solve problems within applicable rules, and take on broader work or accountabilities as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree